Published July 28, 2026
How to Contact eGovPH Support: Email, Hotline, & Help Desk
Need technical assistance with your eGovPH profile? Find the official support email, hotline numbers, and help desk contact details.
If you encounter issues during registration, face verification, or when trying to access your digital IDs, the eGovPH support team is available to assist you. This guide lists the official contact channels, support email, and hotlines managed by the DICT to help resolve your technical problems.
Official eGovPH Support Channels
Do not post your account issues or phone numbers on public social media comments, as scammers actively monitor these pages to target users. Use the official channels below:
1. Email Support
For detailed technical issues, error screenshots, or database correction requests, send an email to the official DICT help desk: [email protected]. Include your full registered name, mobile number, and a clear description of the error. Do not include your MPIN in the email.
2. Telephone Hotline
If you need immediate assistance or want to report a locked account, you can call the DICT hotlines during regular business hours (8:00 AM to 5:00 PM, Monday to Friday): Hotline: 8888 (Government public feedback hotline) or contact the DICT central office direct lines.
3. In-App Help Ticket
If you can log into the app but need help with specific features:
- Open the app and log in.
- Tap on the "Profile" or "Menu" icon.
- Select "Help & Support" or "Submit a Ticket".
- Describe your issue and submit. You can track the status of your ticket directly within the app.
What Information to Provide
When reaching out to the support team, ensure you have the following information ready to speed up your resolution:
- The exact error message displayed on your screen (or a screenshot).
- Your phone model and operating system version (e.g., Samsung Galaxy S21, Android 13).
- Confirm whether you have completed the face verification step successfully.